Compliance (India)
UCC Management
How Vobiz handles Unsolicited Commercial Communication (UCC) complaints for Indian voice numbers, and what you need to do to avoid penalties.
What is UCC?
Unsolicited Commercial Communication (UCC) means any commercial communication that is neither as per the consent nor the registered preferences of the recipient.
Number Series Matter
Using the wrong series is itself a violation. Complaints arising from calls made via incorrect number types are treated as UCC regardless of consent documentation.
UCC Notifications
If Vobiz receives a UCC complaint traced to a number on your account, you will receive notifications according to the following timeline:
Notification Recipients
All UCC notifications are managed via ndnc@vobiz.ai and sent to the designated compliance contacts on your account.
Action Required
You must take the following actions within 24 hours of notification:
Submit Consent Proof
Proof must be within the last 6 months and include:
Remove Complainant
Immediately remove the complainant’s number from your calling list. Continuing to call a person who has filed a UCC complaint is a major violation, even if you hold valid consent.
Consequences & Enforcement
| Scenario | Trigger | Consequence |
|---|---|---|
| Single Complaint | No proof submitted in 24 hours | Compliance ID blocked |
| First Violation | 5+ unique complaints within 10 days | Compliance ID suspended for 15 days |
| Second Violation | Repeated 5+ complaints after 1st violation | TRAI Blacklisting (1 Year) |
TRAI Blacklisting
If blacklisted by TRAI, the following actions are taken across ALL operators in India (not just Vobiz):
- ✕Immediate disconnection of all telecom resources (PRI/SIP Trunks)
- ✕Blacklisted on the national DLT platform for 1 year
- ✕Prohibited from obtaining any new telecom services in India
- ✕Possible blocking of devices used for making UCC calls