Compliance (India)
India Calling Regulations
Regulatory requirements, eligibility rules, and compliance setup for voice calling within India.
What it covers
Regulatory requirements for making and receiving voice calls within India. These rules are governed by TRAI and DoT.
Eligibility
Only businesses registered in India can:
- Rent Indian phone numbers
- Make domestic calls within India
- Use India domestic routes
International Businesses: If your business is outside India, you must use international routes. This means calls are placed at international rates and display a US or international Caller ID — not an Indian number.
Requirements
| Requirement | Details |
|---|---|
| Business registration | India-registered businesses only |
| KYC compliance | Required before renting Indian numbers (submit KYC) |
| Caller ID | Must use Vobiz-rented Indian phone number |
| Media anchoring | Both call legs must stay within India |
Media Anchoring Rule
Both legs of a call must originate and terminate within India. Violating this causes calls to fail with violates_media_anchoring hangup cause.
Compliant Call Architecture
Number Series Regulations
TRAI mandates specific number series for specific call types. Using the wrong series is itself a regulatory violation.
| Number Series | Permitted Use | Status |
|---|---|---|
| 91 series | Standard mobile series for personal and business use | Available |
| 140 series | Promotional voice calls only | Available |
| Landline series | Service and transactional calls only. Promotional content prohibited. | Available |
| 160 series | Service and transactional calls — BFSI sector only | Available |
| Branded ID | Display your business name and logo on the receiver's screen | Available |
Consent & UCC
Cold calling is prohibited in India. You need explicit digital consent before making commercial calls, and must comply with TRAI guidelines.
Unsolicited Commercial Communication (UCC)
Calls made without valid consent are treated as UCC. High complaint rates can lead to account suspension or blacklisting by TRAI.
See UCC Management for enforcement details →Account Setup for India
If you need both India and international calling:
Separate Accounts
Create two separate Vobiz accounts with different email addresses for India vs International routing.
India Data Region
Sign up specifically for an India data region Vobiz account to access domestic number inventory.