Bring Your Own Number (BYON) Setup Guide

Connect your existing WhatsApp Business number to Vobiz using the BYON (Bring Your Own Number) method. This comprehensive guide walks you through the entire setup process with detailed screenshots and instructions.

Prerequisites

Before starting, ensure you have:

Step 1Meta Business Manager Setup

1. 1. Access Meta Business Settings

   Go to business.facebook.com and log in with your Facebook account

2. 2. Create or Select Business

   If you don't have a business, click "Create Account" and fill in your business details. Otherwise, select your existing business from the dropdown.

Step 2Create WhatsApp Business Account

1. 1. Navigate to WhatsApp Accounts

   • • Click on the menu icon (☰) in the top-left corner
   • • Select "Accounts" → "WhatsApp Accounts"
   • • Click "Add" button

2. 2. Create WhatsApp Business Account

   Fill in the following information:

   • • WhatsApp Business Account Name: Your business name
   • • Business Manager: Select your business
   • • Time Zone: Your business timezone

3. 3. Save WABA ID

   After creation, you'll see your WhatsApp Business Account ID (WABA ID). Copy this - you'll need it later for Vobiz connection.

   The WABA ID is a numeric value, typically 15-17 digits long. Example: 102290129340398

Step 3Add and Verify Phone Number

1. 1. Add Phone Number

   • • In your WhatsApp Business Account, click "Add phone number"
   • • Enter your phone number in international format (e.g., +1 234 567 8900)
   • • Select verification method: SMS or Voice call

2. 2. Verify Phone Number

   Enter the 6-digit verification code you receive via SMS or voice call

   ✓ Success: Once verified, your phone number will show a green checkmark.

3. 3. Save Phone Number ID

   Click on your phone number to view details. Copy the Phone Number ID - you'll need this for Vobiz.

   The Phone Number ID is a numeric value. Example: 106540932419283

Step 4Create System User & Access Token

1. 1. Create System User

   • • Go to Business Settings → Users → System Users
   • • Click "Add"
   • • Enter a name (e.g., "Vobiz Integration")
   • • Set role to "Admin"
   • • Click "Create System User"

2. 2. Assign WhatsApp Account to System User

   • • Click on your newly created system user
   • • Click "Add Assets"
   • • Select "WhatsApp Accounts"
   • • Select your WhatsApp Business Account
   • • Enable "Full control" permission
   • • Click "Save Changes"

3. 3. Generate Access Token

   • • In the system user settings, click "Generate New Token"
   • • Select your app (or create a new one if needed)
   • • Select the following permissions:
   • - whatsapp_business_messaging
   • - whatsapp_business_management
   • • Click "Generate Token"

   ⚠️ Important: Copy the access token immediately and store it securely. You won't be able to see it again! This token provides full access to your WhatsApp Business Account.

Step 5Connect to Vobiz

1. 1. Open Vobiz Console

   • • Log in to console.vobiz.ai
   • • Go to Messaging → Channels
   • • Click "Connect Channel"
   • • Select "Bring Your Own Number (BYON)"

2. 2. Enter Connection Details

   Fill in the form with the information you collected from Meta:

   WABA ID

   Your WhatsApp Business Account ID from Step 2

   Example: 102290129340398

   Phone Number ID

   Your phone number ID from Step 3

   Example: 106540932419283

   Access Token

   System user access token from Step 4

   EAAxxxxxx... (starts with EAA)

   Display Name

   How your business name appears to customers

   Example: "Acme Corp Support"

3. 3. Verify and Connect

   Click "Connect Channel". Vobiz will verify your credentials and establish the connection.

   ✓ Success: If all credentials are correct, your channel will be connected and appear in your channels list with a "Connected" status.

Troubleshooting